Brisbane Roar FC will meet with Ticketek officials this week to ensure a more efficient and speedy ticket-purchasing process for fans attending the club's matches at Suncorp Stadium.
The club is aware that hundreds of fans were still queuing for tickets outside the stadium when last night's Hyundai A-League match against Melbourne City kicked off.
The ticket-purchasing process is the sole responsibility of ticket provider Ticketek.
A crowd of 16,435 enjoyed an entertaining high-quality match with fans thrilled by a tense second half and a spectacular last-minute goal.
Brisbane Roar Chief Executive David Pourre said the ticket-booth delays prior to kick off were unacceptable and would be fully investigated.
"The club is extremely disappointed that some families had to wait in queues that extended beyond the start of the game," Pourre said.
"We are taking steps to understand what happened and why this happened with the ticketing provider so this is not repeated.
"It was a wonderful night of football and it is important that our fans know how much Brisbane Roar appreciates their support."
Roar officials took details of those in the ticket lines after the starting whistle and will make contact with them this week.
Brisbane Roar beat Melbourne City 3-1 to consolidate second place on the Hyundai A-League ladder.
The Roar's next home game is on Saturday, 2 January when they take on Perth Glory (4.15pm kick off).